Ola Electric’s ambitious push to redefine after-sales service through its Hyperservice app has drawn mixed reactions from customers across India. Launched in late 2024 from Bengaluru’s Indiranagar, the feature promised same-day repairs, real-time tracking, and no additional costs at dedicated centers. The initiative was designed to address mounting frustration over delays that had plagued the company since its rapid expansion.
Despite the promise, evidence from customers paints a different picture. Social media posts show dozens of scooters piled up at service hubs in Rajkot, while riders in Gujarat and Odisha report waiting months for battery replacements. These complaints echo thousands of grievances filed since 2024, which even prompted a government notice to the company regarding service standards.
CEO Bhavish Aggarwal, speaking in early 2026, claimed that 80 percent of service requests were now resolved within the same day. He credited taskforces and AI-driven scheduling for the improvement. However, recent reports suggest that the reality on the ground remains uneven, with several centers struggling to keep pace with demand.
The scale of Ola Electric’s operations adds to the challenge. With over 680,000 scooters on the road and more than 430 service centers nationwide, the company faces the complex task of balancing rapid growth with consistent customer support. While the Hyperservice app represents a step toward digitizing and streamlining the process, execution has proven difficult in regions where infrastructure and staffing lag behind demand.
For customers, the gap between promise and delivery has become a recurring theme. Many acknowledge the convenience of app-based booking and tracking but remain skeptical about the company’s ability to meet timelines. The frustration is particularly acute among early adopters who expected smoother experiences from a brand positioning itself as a leader in India’s electric mobility revolution.
Industry observers note that Ola Electric’s service challenges highlight the broader hurdles facing EV adoption in India. Reliable after-sales support is critical to building consumer trust, and delays risk undermining confidence in the sector. As competitors strengthen their networks, Ola’s ability to resolve these issues will play a decisive role in maintaining its market leadership.
The Hyperservice initiative may yet evolve into a benchmark for EV servicing, but for now, customer experi
